How can we help?

Find answers to common questions about managing your home inventory with JustTaggit.

Getting Started

Creating your account

Sign up with your email and a password, or use Sign in with Google for one-tap access.
Check your inbox and click the confirmation link to activate your account.
Once confirmed, you're taken straight to your dashboard — ready to start tagging.

Understanding your free plan

5 items and 1 property are included free.
You get 50 MB of document storage on the free plan.
Temporary QR codes are allocated when you sign up so you can start immediately.
When you're ready for more, visit the Subscription page to explore Home Pro.

QR Codes & Stickers

Claiming your first tag

Point your phone camera at any JustTaggit QR sticker — it opens the claim page.
Enter the item name and any details you'd like to record.
If you're not signed in yet, you'll be prompted to create an account — your claim is saved automatically.
Once confirmed, the item appears on your dashboard, linked to that sticker.

Temp codes vs. permanent stickers

Temp codes are assigned when you sign up so you can start tagging straight away — they expire after your stickers have been dispatched.
Permanent vinyl stickers are physical stickers you attach to items — they last as long as the sticker does.
When your stickers arrive, scan one and choose Transfer to move your item data from a temp code to the new sticker.
All item details, documents, and reminders carry across — nothing is lost.

Requesting free sticker packs

Go to Request Stickers from your dashboard.
Enter your postal address — we'll send a pack of vinyl QR stickers for free.
You can request up to 5 stickers on the free plan.
Track your request status — it will show as *Pending* (being prepared) or *Sent* (in the post).

Printing QR codes at home

Visit the Print QR page from your dashboard.
Select which codes to print using the range selector.
Codes are laid out in a neat 3 × 4 grid — 12 per page.
Print on adhesive label paper or regular paper and tape them to your items.

Managing Items

Adding an item manually

Tap Add Item from your dashboard.
Enter the item name — plus optional details like make, model, serial number, and purchase info.
Choose a category and room to keep things organised.
Custom fields may appear depending on the category you select.

Editing item details

Open an item from your dashboard and tap Edit.
Update any field — name, category, room, purchase info, notes, and more.
Move an item to a different property by changing its collection.
Changes are saved immediately when you confirm.

Deleting an item

Open the item, tap Edit, then scroll down to Delete Item.
Confirm the deletion — this removes the item and frees up its QR code.
Uploaded documents for that item are also removed.

Warning:Deletion is permanent and cannot be undone.

Finding items on your dashboard

Items are grouped by room so you can scan them at a glance.
Use the property tabs at the top to switch between properties.
Warranty and service alerts appear as badges on item cards so you can spot what needs attention.

Documents & Photos

Uploading documents to an item

Open an item and go to the Documents section.
Tap Upload and select a file — PDF, JPG, PNG, or WebP (up to 10 MB per file).
Choose a category: Receipt, Manual, Certificate, Photo, or Other.
Your document is stored securely and linked to that item.

Setting document visibility

Each document can be marked as Public or Private.
Public documents are visible to anyone who scans the item's QR code.
Private documents are only visible to you when signed in.

Tip:Keep receipts private but make manuals public — handy if someone else needs to operate the item.

Sharing & Privacy

Making an item publicly visible

Edit an item and toggle Public View on.
Anyone who scans the QR code (or follows the link) can see the item details — no account needed.
You choose which fields are shown and which stay private.

Controlling which fields are private

When editing an item, you can mark individual fields as private.
Private fields (e.g. serial number, purchase price) are hidden from the public view.
Only you see the full picture when signed in.

Sharing an item link

Open any item and tap the Copy Link button next to the QR code.
Send the link to anyone — they'll see the public view (if enabled).
This is the same URL the QR sticker points to.

Properties & Transfers

Managing a property

Open a property and tap Manage.
Update the name, type, or address at any time.
Deleting a property will warn you about how many items it contains — you'll need to move or delete them first.

Moving items between properties

Edit the item and change the Collection field to a different property.
The item and all its documents move to the new property instantly.
Its QR code stays the same — no need to re-print anything.

Transferring a property to someone else

Open the property, tap Manage, then Transfer Property.
Enter the recipient's email — they must have a JustTaggit account.
Optionally include a message (e.g. "Here's the flat inventory!").
The recipient receives an email and has 7 days to accept before it expires.
On acceptance, everything transfers — all items, documents, and QR codes.

Tip:Perfect for: selling a home, handing off a rental, or giving a vehicle to a family member.

Accepting or declining a transfer

When someone sends you a property, you'll see a notification on your dashboard.
Go to Transfers to review the details — sender, message, and expiry date.
Tap Accept to take ownership, or Decline to refuse.
You can also view and cancel any transfers you've sent to others.

Warranty & Service Reminders

Setting a warranty reminder

When adding or editing an item, fill in the Warranty Expiry date.
You'll receive email reminders at 30 days and 7 days before expiry.
Items with upcoming or expired warranties show alert badges on your dashboard.

Setting up service schedules

Enter a Next Service Date and a Frequency (in months) on any item.
Great for boiler servicing, vehicle MOTs, appliance maintenance, etc.
You'll get email reminders before each service is due, and overdue items are flagged on your dashboard.

Your Account

Updating your profile

Go to Account from the sidebar.
Update your display name — this is shown on transfer invitations.

Changing your password

Go to Account and scroll to the password section.
Enter your new password and confirm it.
If you've forgotten your password, use the Forgot Password link on the sign-in page.

Deleting your account

Go to Account and scroll to the bottom.
Tap Delete Account and type "DELETE" to confirm.
This permanently removes your account, items, documents, and all data.

Warning:This action cannot be undone. Make sure you've transferred any properties you want to keep first.